Spur is a growing Vancouver agency specializing in strategic communication and meaningful public engagement. We partner closely with public and non-profit sector clients, guiding conversations that help communities and organizations tackle complex challenges and move toward shared goals. Our team is thoughtful, driven, and committed to making an impact.
What’s it like to work at Spur?
We drive progress for our clients. We’re proud to play a role in shaping the world we want to live in, which is why we work on projects that advance a thriving community. As engagement practitioners and analysts, we help people feel heard and help our clients make sense of what they’re hearing. That means we don’t just gather feedback—we translate it into insights that reveal patterns, surface priorities, and bring the bigger picture into focus.
We work on a range of projects, from contentious public policies to beloved, high-impact initiatives. We’re trusted to guide tough conversations toward positive solutions. We’re skilled at creating space for honest, inclusive dialogue—even when the topics are complex or tensions are high.
Finally, we go the extra mile. We’re more than consultants doing a job: we also see ourselves as caring confidants and thought partners to our clients. We genuinely care about seeing the results of our shared efforts come to life, which means we’re just as invested as our clients are in making a real difference.
What are we looking for?
We are seeking someone with experience in client services, capable of leading projects. The ideal candidate will align with our values and take pride in ensuring we exceed our clients’ expectations.
Role: Account Manager
LOCATION: VANCOUVER AREA, HYBRID REMOTE/IN-PERSON, SOME TRAVEL REQUIRED
Account Managers at Spur hold key relationships with our clients, leading projects and team members toward shared goals. They are lead facilitators, capable of guiding dynamic conversations. This is a senior role for those with substantial experience in an agency setting, including sales and business development.
Responsibilities
Build and maintain positive working relationships with clients so they feel seen and heard, and to ensure they meet their project goals. Responsibilities include:
- Leading projects and serving as the primary point of contact for clients
- Overseeing work and collaboration with other project team members, including project managers, strategic advisors and support roles
- Working closely with project managers to align work with project forecasts
Oversee and ensure the delivery of high-quality deliverables aligned with clients’ needs, objectives and expectations. Responsibilities include:
- Playing a leadership role in the execution of in-person and virtual engagements, including serving as a facilitator and overseeing the execution of engagement components
- Overseeing the development of materials for clients throughout a project’s life cycle, including engagement plans, research summaries, key messages, communication materials, slide decks, and other materials
- Ensuring the successful execution of tactical plans, including the publication of promotional materials and multi-channel content for client projects
- Overseeing data analysis from engagements, including data digitization, cleaning, collating and coding
- Leading and overseeing the production of summary reports
- Ensuring team members are adhering to different brand standards and style guides across clients and projects
- Applying and ensuring compliance with Spur’s quality assurance protocols
Contribute to our marketing program by developing marketing content and helping maintain Spur’s marketing channels. Responsibilities will include:
- Overseeing and editing the production of content for Spur’s marketing channels
- Represent Spur at events
- Leading the design and delivery of Spur-led marketing events
- Contributing to the generation of quality inbound leads
Track and assure project profitability. Responsibilities include:
- Using project management systems and overseeing effective project management on files
- Helping the team hit monthly and quarterly targets related to our project work
Contribute to our sales program by developing networking skills, helping find new leads, and leading proposals. Responsibilities include:
- Networking and relationship development
- Fostering future business opportunities with existing clients
- Finding relevant new business opportunities on formal platforms
- Leading proposals
Strengthen our remote team’s culture and connection and pursue your own individual professional development aligned with the responsibilities of your role. Responsibilities include:
- Designing and leading staff co-working experiences and staff socials
- Finding professional development opportunities that align with your professional goals, participating with budget provided by Spur, and sharing what you learn with your team
Qualifications
All applicants should:
- Have six to eight years of experience, including in an agency or client-serving environment
- Have a diploma, certificate or Bachelor’s degree in a relevant field, including business, public relations, communication or similar
- Demonstrate excellent written and verbal communication skills
- Work effectively in a team-oriented environment
- Be self-motivated, detail-oriented, with excellent time management skills
- Have the ability to work in a fast-paced environment and take initiative, with comfort and familiarity working in systems like Google apps (Drive, Gmail, Slides, etc.), Asana, Canva, WordPress and online whiteboard tools (Miro, AirTable, Canva whiteboards)
Compensation
- $85,000 to $95,000 CAD annually, based on experience
- An annual bonus of up to 8% of your salary, contingent on team and individual performance
- Flexible vacation allotment per year, in addition to five days of adjacent to BC statutory holidays (four-day long weekends), and a week off between December 25 and January 1
- An annual professional development budget of up to $1,150
- Extended health and dental benefits
We strive to be a workplace that is welcoming to folks who identify as BIPOC, 2SLGBTQIA+, and as having diverse abilities. If this describes you, we encourage you to apply. If this does not describe your lived and living experience, we hope you identify as an ally to these communities.
How to apply
Email your resume and cover letter to careers@spurcommunication.ca. In your cover letter, describe the kinds of projects you have led, your role, and the philosophy you bring to client services. Do not apply directly through LinkedIn as these applications will not be reviewed.
